The product I want to return was bought on discount. Will I get refunded the full amount?

• No. You will only receive the exact amount paid for the product.

In case I return the products, will the COD/Shipping/Gifting charges be credited back?

• No. These are charges applicable each time an order is placed and are non-refundable.

My product has been picked up but I have not got my refund yet.

• If it has been 0 to 7 days since we receive the poduct you receive a refund and if the refund isn’t reflecting in your account please email us at helpteesome@gmail.com and we will sort it out for you.

What are the terms of the exchange policy?

• You can apply for an exchange for your order within 7 days after an order has been delivered. you only resend the product to us
• Exchanges can only be done for the same products in a different size. It cannot be exchanged for another design in the same product category or against any other product across our website/app.
• If you wish to exchange products from a combo pack, the whole pack will have to be sent back to us. Partial returns aren’t accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on helpteesome@gmail.com
• Gift wrapping charges are non-refundable and we will not be able to gift wrap any exchanges requested.
• To maintain strict hygiene standards of our products, we do not accept exchanges on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. The teesome Store may, at its discretion and without prior notice, change the products or categories to which this policy would apply.

How do I create a exchange request?

To exchange your order, you will need to log in to your account and follow the steps:

• Go to ‘Orders’
• Click on the exchange button next to the product you want to send us back. Select the reason for exchange from the dropdown and select the replacement size you wish to receive in exchange. Stock will be subject to availability.
• Select the mode of return Self Ship. only available
• Click on the acknowledgment box and submit your exchange request.
• Your replacement order will be shipped once the original order is successfully collected, and the tracking details will be shared with you accordingly.

I have created a exchange request. When will the product be picked up?

• Once we receive this request, someone from the courier partner’s team will arrive at the address for a pickup within 2 business days. Please ensure the product(s) and the tags are intact on the product(s) for it to be accepted by the courier company.

When will I get my exchanged product delivered?

• Your exchange product will be shipped from our warehouse after the returned product has been picked from your end. Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

How do I create a return request?

To return your order, you will need to log in to your account and follow the steps:

• Go to ‘Orders’
• Click on the return button next to the product you want to return.
• Select the reason for return from the dropdown.
• Select the mode of return self shipping only available.
• Click on the acknowledgment box and submit your return request.

Where should I self-ship the returns?

• you’ll have courier the product(s) to the following address: Dudes means wear
  Ayekulam road, opp. to icici bank, Kumbakonam, Tamil Nadu 612001
• Please ensure the items are packed securely to prevent any loss or damage during transit. All items must be in unused condition with all original tags attached and packaging intact. Within 48 hours of receiving the product(s), the complete amount will refund to your account

PLEASE NOTE: We request that you do not use The Professional Couriers for self return as they are not reliable and the package will not be accepted at the warehouse. Please make sure your courier costs do not exceed the amount stipulated above. We recommend using ‘Speed Post’ as your courier service. Speed Post is a Government of India owned entity and has the most widely distributed postal network in India.

Is there a convenience fee to get a refund?

Yes, there is a charge of just Rs. 20/- per product to transfer your refund to your original mode of payment or Bank Account/UPI.

What are the terms of the Return Policy?

• Customers can return their order within 7 days after an order has been delivered. you will have to self ship the product(s).
• In the interest of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at helpteesome@gmail.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account within 0 to 7 days
• If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on helpteesome@gmail.com
• Gift cards/vouchers are non-refundable.
• Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
• To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. The teesome store may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
• We charge a nominal processing fee of Rs 35 on all returns 

products and services

What are the terms of the Return Policy?

• Customers can return their order within 7 days after an order has been delivered. you will have to self ship the product(s).
• In the interest of hygiene, we may refuse returns where it’s obvious that the item has been worn, washed or soiled. Defective products need not be sent back to us, unless confirmed by the Customer Experience Team. If you have received a defective product, send us images at helpteesome@gmail.com and we will get back to you. Once confirmed by the Customer Experience Team the refund will be provided either into your bank account within 0 to 7 days
• If you have to return anything from a combo pack, the whole pack will have to be returned. There will not be any partial returns accepted. If there is a manufacturing issue, or if you have any other query regarding this, you can contact us on the number or email us on helpteesome@gmail.com
• Gift cards/vouchers are non-refundable.
• Gift wrapping charges will not be refunded if goods are returned. Also, we will not be able to gift wrap any replacements you have asked for.
• To maintain strict hygiene standards of our products, we do not accept returns on several product categories, including but not limited to masks, boxers, shorts, sweat-activated t-shirts and socks. The teesome store may, at its discretion and without prior notice, change the products or categories to which this policy would apply.
• We charge a nominal processing fee of Rs 35 on all returns 

Can I modify the shipping address of my order before it has been shipped?

Sorry, that is not possible at the moment as the system would have already passed the mobile number and address to our warehouse to pack and ship your product. That said, we never say never! You can always cancel the order before it has been packed and can place a new order. Don’t worry, there are no cancellation charges.

How long will it take for my order to be delivered?

• Orders in India, once shipped, are typically delivered in 1-4 business days in metros, and 4-7 business days for the rest of India. Delivery time may vary depending upon the shipping address and other factors (public holidays, extreme weather conditions, etc.).

When will my products on pre-order be shipped?

We ship pre-order products on the date given in the product description, as far as possible. However, there may be a slight delay in shipping in case of an unforeseen surge in demand or any similar issue. Rest assured, our customer experience team will keep you updated on the status of your order.

Are there any additional shipping charges?

The teesome Store provides FREE shipping for all orders above ₹10000 in India. A shipping charge is payable only on orders below ₹9999 Minimum order value should be ₹199 (excluding GST). Shipping is free for all Members. 

How do I track my order?

You can track your order once it has been dispatched from our warehouse. An email, SMS, and Whatsapp notification will be sent with a link. You can also track it from your account on the website by Selecting ‘Orders’ from the top right corner and then clicking on ‘Track Order’ for the respective Order ID.

What if my order is undelivered?

For prepaid orders, if our courier partners are unable to deliver the product and they send it back to us, we will initiate a refund within 7 to 15 days in account which will reflect within 24-48 hours of initiation. or we also offer a replacement to you